Enzo PACE Motion

Covid-19 delays

Due to the recent spike of the Covid-19 pandemic, our shipping carriers have informed us of increased delays. As a result of reduced staff and a record of online ordering. Our current shipping estimates is 6-12 days after the order has shipped. Enzo Footwear and Apparel is not responsible for delays in delivery by the shipping carrier. Delays for delivery is not grounds for refund. 

Our fulfillment team is also experiencing delays as a result of the pandemic. All orders will be processed and shipped within 3 to 6 days from when the order was placed. We are working around the clock to fulfill orders as fast as possible without risking the health of our staff. 

We appreciate your patience during the unprecedented conditions. 

SHIPPING:

NOTE: Please expect delays on shipment as we will be on vacation during the January 27th to February 7th. The store will still accept orders, but fulfillment will be pushed back until the 8th of February. 

Shipping time may increase due to Covid and courier delays. In some rare cases by extra 30 days. If your package doesn't arrive within 15 days please contact us at enzofootwear@gmail.com. We'll help you locate it.

Orders are processed for shipment with 24 hours of being placed and cannot be changed after this time. Order cancelations and changes can only be accepted within 24 hours under the condition that the has not been fulfilled. Please Contact Us Here if you need to make a change to your order.

Shipping Estimates For IN STOCK Items:

USA/AU/FR/SP 7-15 business days 

DE/UK/IT/BE/CA - 10-20 business days to arrive. 

Rest of the World: 20-45 business days. 

Processing time of an order: 1-5 business days. 

Our current shipping estimate for the United States, Canada, Australia, And Europe is 7 to 20 days if no delays, after the order has shipped. Our shipping estimates for all other countries range from two to four weeks depending on how remote the region is. 

PRE-ORDERS

Preorders can require at least 90 days for production, not counting shipping and customs delays. For further questions regarding your purchase please contact our customer service team at enzofootwear@gmail.com. 

*Please note that these are estimates and not guaranteed. We will not be able to refund orders or hipping costs for packages that miss the estimated delivery date. We are also not responsible for orders that are lost or stolen during shipping. We are also not responsible for orders that are lost or stolen during shipping unless Delivery Insurance was purchased by the buyer. If you have any questions about shipping or delivery, please contact customer support.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times. If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

Order Process

1. Ordering: All purchases must be made through our official website. After placing an order, you will get a confirmation email with your receipt. If you receive the wrong size, wait to get the item before contacting us for an exchange (if available) or store credit. For address changes, update your address with USPS so they can reroute your package, and we will update it for future orders.

2. Shipping Status:

- In Stock Items: Items marked as IN STOCK are in stock and will ship within 24 to 72 hours.
- Preorder:** Items marked as preorder are not yet in stock and are made to order. After the preorder period closes, we send the orders to the factory, and production begins. Shipping occurs once production is complete, and updates will be posted on our Instagram (@_enzofootwear).

3. Sales and Discounts: All items purchased during sales events are final. No returns will be accepted for discounted items.

Product and Order Updates

1. Updates: We post updates on our Instagram page @_enzobrand. If no update is posted, there is no new information. updates are provided as production is being made. Preorders can require at least 90 days for production, not counting shipping and customs delays. For further questions regarding your purchase please contact our customer service team at enzofootwear@gmail.com.   

Customer Support

1.  Orders are completed as quickly as possible. For order inquiries, email us at enzofootwear@gmail.com, including your full name and order number in the subject line. Please be patient as we handle a high volume of emails and are working to respond promptly.

Returns and Exchanges

1. To return or exchange an item for store credit, please contact our customer service team at enzofootwear@gmail.com. They will provide you with all the instruction necessary for a return or exchange. 

2. Refund Policy:

- Eligibility: Items must be unused, in their original condition, and packaging. Refunds are not available for items worn or damaged.  Refunds are not available for preordered items.

- Timing: Refund requests are only accepted within 30 days of purchase. If original payment cannot be refunded due to policy restrictions, store credit will be issued.

- Return Costs: Return shipping costs are your responsibility and are non-refundable. For items over $75, consider using a trackable shipping service or insurance, as we do not guarantee receipt of returned items.

3. Processing: After receiving and inspecting your return, we will notify you of approval or rejection of your refund. Approved refunds will be processed to your original payment method.

4. Exchanges: We only replace defective or damaged items. To request an exchange, email us at enzofootwear@gmail.com with your order number, and a member of our customer service team will assist you. Exchange times may vary based on item availability.

5. Late or Missing Refunds: If you haven't received a refund, check your bank account and contact your credit card company or bank. For unresolved issues, email enzofootwear@gmail.com for further support.

6. Sale Items: Refunds are only available for regular-priced items. Sale items are non-refundable.

**Notice of Potential Delay:** Due to COVID-19, there may be delays in production, shipping, or customs. We are committed to completing orders as efficiently as possible but cannot control external delays. We appreciate your understanding and patience during these times.

Refunds Policy

If you receive the wrong order or if your order is permanently damaged during delivery, we can offer either a full refund or to resend your order. If you select a refund, it will be processed and credit will automatically be applied to your original method of payment within a certain amount of days depending on your bank. 

Late or missing refunds (if applicable) 

if you haven't received a refund yet, first check your bank account again. then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still haven't received your refund yet, please contact us at support@enzofootwear.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Return Policy:

Having issues with your order? Exchange your order for a different size! We offer exchanges on footwear orders that have sizing issues so that our customers can enjoy the perfect fit. All exchanges must be requested within 7 days of delivery. This exchange policy does not apply to all products. items discounted 10% or higher or buy 2 get 1 free are final sale. They cannot be returned or exchanged. 

We do not offer exchanges for different colors. We always ship the color that is selected when the order is placed. Please confirm that you have selected the correct size and color before submitting your order. 

orders are fulfilled for shipment within 24 hours of being place and cannot be changed after this time. Order cancelations and changes can only be accepted within 24 hours under the conditions that the order has not been fulfilled. 

Please do not send your exchange back to our distribution facility. Please contact our support team at support@enzofootwear.com when making an exchange for the returned address.